If there are any questions or comments regarding our policy or comments which can help us improve the quality, email us at firstname.lastname@example.org
1. Collection of Personal Data
1.1 Information you consent to provide to AB Metals FZCO – In order to access our services, you need to provide us with your personal information i.e., your first name, last name, email address, postal address, phone number, etc.
The payment data provided to us while making a transaction is not visible, processed or stored by us in any case. It is handled by our payment processing partner Mashreqbank PSC, UAE.
1.2. Information that is automatically collected when you are on our website (AB Metals FZCO) As per the information you consent to provide to us, we also gather and utilise various other information regarding your behaviour on our website. This includes your browsing preference, order history, viewed pages, and the IP address of the computer. In addition, when utilising information provided by third-party companies such as YouTube and Google Maps, we would like to inform you that these companies may also collect your personal data through their services. Therefore, before using these services, AB Metals recommends you carefully review the policies of these third-party companies.
1.3 All payment details (credit/debit) and personally identifiable information are NOT stored, shared, sold, rented, or leased to any third party.
2. Use of Your Personal Data
We maintain the confidentiality of your data. Your data can be utilised to ensure the appropriate commercial relationship.
We utilise the information you consent to provide us for business purposes such as placing an order through our website, selling your product, using AB Metals Pay, or interacting with our customer support team. AB Metals reserve the right to use this entire or partial information to communicate with you, conduct surveys or even recommend services to you that might interest you. The information we collect from you as per your behaviour on the site, we utilise to personalise our services in order to meet your expectations.
We give you the liberty to oppose the usage of your data by opting out of this at any time. To do that, closely follow the instructions mentioned in our communications and modify them in your Account section on the website. If you are unable to do so, you can do that by connecting with our customer support experts.
3. Storage of Personal Data
For the purpose of maximising the availability of our website through multiple availability zones, we work with A2 Hosting Service in the Asia-Pacific Region. For improved security and legal purposes, we replicate and store all your data on a secure server in the UAE.
To know more information about A2 Hosting Service, consult with a2hosting.com
4. No Disclosure of Personal Data
Your data is shared with third parties only in the following cases:
- Purposes such as shipping, storage and other purposes require information to be transmitted to third parties
- For billing purposes
- If you have previously consented to the usage of personal information
- Compliance purposes with the law of the UAE and other international laws that are applicable
- When it is required or ordered by law or a court
- In case of the sale of our business
5.1 How do Cookies function?
5.2 How cookies provide anonymous information
Thanks to the technology of the cookies, we obtain only anonymous information indicating to us, for example, which pages of our site were consulted. This happens because the cookies cannot be linked to a particular person. An identification number is assigned to the respective cookie when activating a cookie. Linking any personal data with this identification number is not possible. At no time does registering your name or other similar data establish a relationship between cookies and you.
6. Use of IP Address
Any computer or device connected to the Internet is assigned an IP (Internet Protocol) address. IP addresses are usually assigned in blocks for each country. Hence, it is possible to recognise the country, region, city, etc., in which the computer connects to the Internet. To ensure the proper accessibility of our website, AB Metals FZCO accesses and keeps the history of the IP address.
7. Our Tracking Methods
7.2 AB Metals FZCO also utilizes the advertising functionalities of various platforms such as Google Analytics ™, Meta™ (previously known as Facebook), LinkedIn, and Microsoft. This enables us to utilize advertising cookies to provide you with specific features of our website. By doing so, we can re-promote products, among other things.
7.3 Additionally, comprehensive information regarding the use of Google and advertising cookies is accessible through Google. You may disable advertising cookies by adjusting your search engine settings or by utilizing the Network Advertising Initiative tool.
8. Right of Access and Rectification
8.1 In accordance with data protection legislation, you have the right to request and receive information about your personal data. If it appears that your data is inaccurate or incomplete, you have the right to have it corrected or deleted.
8.2 To rectify your data, simply log in to your account, navigate to your profile, and make the necessary changes. If you wish to have your data deleted, please contact us via the address provided below. However, we may be required to retain all or some of your data for transactional or legal purposes (such as providing in-sales and aftersales service on the products you ordered or complying with legal requirements to maintain copies of certain accounting documents). If such a requirement exists, we will retain your data. Please note that we reserve the right to decline requests that are unreasonably repetitive and require a disproportionate technical effort.
8.3 If necessary, please send us your request by post (AB Metals FZCO, Dubai, UAE) or email (email@example.com), ensuring that your identification is possible and unequivocal to our customer service.
9. Security of Personal Data
Your data is protected from unauthorised processing through appropriate technical and organisational measures. All your data is processed internally and confidentially by an authorised AB Metals FZCO employee.
10. Misuse of Services
In case of misuse of our website, especially in cases where we suspect that any punishable acts have occurred, personal data may be analysed, and when required, it can be forwarded to competent official authorities of the concerned third party.
Our website is not intended for users under the age of 18, and we do not knowingly collect personal information from individuals under 18 years of age. If we determine during the collection process that a user is under the age of 18, we will not use or retain their personal information without obtaining the consent of their parent or legal guardian.
If we become aware that we have unintentionally collected personally identifiable information from a user under the age of 18, we will make reasonable efforts to remove such information from our records.
13. Data Protection Contacts
For all questions regarding the use of your data or any changes to or deletion of your data, please contact us:
AB Metals FZCO
IFZA Business Park, DDP
26409 - 001
Makani Number: A1- 3641379065
Dubai Silicon Oasis
Dubai, United Arab Emirates
Phone: +971 50 259 7330
Updated on April. 12, 2023