Privacy Policy

At AB Metals FZCO, we hold a deep respect for your privacy and personal information. We recognise your trust in us and the weight of our responsibility to safeguard your personal data. Our commitment to protecting your privacy reflects in this Privacy Policy, which encircles our procedures for collecting, utilising, and sharing information obtained through our website. This privacy policy also explains the measures we take to ensure the safety and security of your data and how well you can exercise control over its use in our marketing communications and activities. By providing us with your personal data, you consent for us to collect, process as well as store your data and protect it in accordance with our respective internal policies and procedures. In addition to that, your decision also implies your agreement to AB Metals' terms and conditions in this policy. If you disagree with our terms and conditions, we recommend you not provide us with any personal data. If you withdraw your consent or if you choose not to provide us with the required information, we may not be able to provide you with all our services.

If there are any questions or comments regarding our policy or comments which can help us improve the quality, email us at info@abmetals.co

1. Collection of Personal Data

1.1 Information you consent to provide to AB Metals FZCO – In order to access our services, you need to provide us with your personal information i.e., your first name, last name, email address, postal address, phone number, etc.

The payment data provided to us while making a transaction is not visible, processed or stored by us in any case. It is handled by our payment processing partner Mashreqbank PSC, UAE.

1.2. Information that is automatically collected when you are on our website (AB Metals FZCO) As per the information you consent to provide to us, we also gather and utilise various other information regarding your behaviour on our website. This includes your browsing preference, order history, viewed pages, and the IP address of the computer. In addition, when utilising information provided by third-party companies such as YouTube and Google Maps, we would like to inform you that these companies may also collect your personal data through their services. Therefore, before using these services, AB Metals recommends you carefully review the policies of these third-party companies.

1.3 All payment details (credit/debit) and personally identifiable information are NOT stored, shared, sold, rented, or leased to any third party.

2. Use of Your Personal Data

We maintain the confidentiality of your data. Your data can be utilised to ensure the appropriate commercial relationship.

We utilise the information you consent to provide us for business purposes such as placing an order through our website, selling your product, using AB Metals Pay, or interacting with our customer support team. AB Metals reserve the right to use this entire or partial information to communicate with you, conduct surveys or even recommend services to you that might interest you. The information we collect from you as per your behaviour on the site, we utilise to personalise our services in order to meet your expectations.

We give you the liberty to oppose the usage of your data by opting out of this at any time. To do that, closely follow the instructions mentioned in our communications and modify them in your Account section on the website. If you are unable to do so, you can do that by connecting with our customer support experts.

3. Storage of Personal Data

For the purpose of maximising the availability of our website through multiple availability zones, we work with A2 Hosting Service in the Asia-Pacific Region. For improved security and legal purposes, we replicate and store all your data on a secure server in the UAE.

To know more information about A2 Hosting Service, consult with a2hosting.com

4. No Disclosure of Personal Data

Your data is shared with third parties only in the following cases:

• Purposes such as shipping, storage and other purposes require information to be transmitted to third parties
• For billing purposes
• If you have previously consented to the usage of personal information
• Compliance purposes with the law of the UAE and other international laws that are applicable
• When it is required or ordered by law or a court
• In case of the sale of our business

Please note that when you publicly share information, it can be indexed by search engines. We recommend you closely read the privacy policy of your search engine to know more about this.

5. Use of Cookies

5.1 How do Cookies function?

To make our website more attractive and user-friendly and enable the use of some functions, we use cookies on various pages. These are small files that are stored on your data carrier, storing specific configurations and data which are exchanged between your internet browser and our system.

5.2 How cookies provide anonymous information

Thanks to the technology of the cookies, we obtain only anonymous information indicating to us, for example, which pages of our site were consulted. This happens because the cookies cannot be linked to a particular person. An identification number is assigned to the respective cookie when activating a cookie. Linking any personal data with this identification number is not possible. At no time does registering your name or other similar data establish a relationship between cookies and you.

6. Use of IP Address

Any computer or device connected to the Internet is assigned an IP (Internet Protocol) address. IP addresses are usually assigned in blocks for each country. Hence, it is possible to recognise the country, region, city, etc., in which the computer connects to the Internet. To ensure the proper accessibility of our website, AB Metals FZCO accesses and keeps the history of the IP address.

7. Our Tracking Methods

7.1. In order to enhance our services, we utilize the Google Analytics ™ technology, which is provided by Google Inc. located in the United States. Google Analytics ™ is an Internet analytics tool that enables us to gain a better understanding of your actions on our website. This tool may use cookies to gather anonymous data and produce reports on the usage statistics of our website, without your personal identification by Google. The data generated by these cookies, including your IP address, may be transmitted to and stored on Google's servers in the United States. If you prefer not to allow Google Analytics ™ to record information about your visits, you can install a browser add-on that will disable Google Analytics ™.

7.2 AB Metals FZCO also utilizes the advertising functionalities of various platforms such as Google Analytics ™, Meta™ (previously known as Facebook), LinkedIn, and Microsoft. This enables us to utilize advertising cookies to provide you with specific features of our website. By doing so, we can re-promote products, among other things.

7.3 Additionally, comprehensive information regarding the use of Google and advertising cookies is accessible through Google. You may disable advertising cookies by adjusting your search engine settings or by utilizing the Network Advertising Initiative tool.

7.4 Accessing our website, you consent to process your personal data collected by all the above explanations and Google ™, Meta ™, LinkedIn, Microsoft, and Instagram Privacy Policy.

8. Right of Access and Rectification

8.1 In accordance with data protection legislation, you have the right to request and receive information about your personal data. If it appears that your data is inaccurate or incomplete, you have the right to have it corrected or deleted.

8.2 To rectify your data, simply log in to your account, navigate to your profile, and make the necessary changes. If you wish to have your data deleted, please contact us via the address provided below. However, we may be required to retain all or some of your data for transactional or legal purposes (such as providing in-sales and aftersales service on the products you ordered or complying with legal requirements to maintain copies of certain accounting documents). If such a requirement exists, we will retain your data. Please note that we reserve the right to decline requests that are unreasonably repetitive and require a disproportionate technical effort.

8.3 If necessary, please send us your request by post (AB Metals FZCO, Dubai, UAE) or email (info@abmetals.co), ensuring that your identification is possible and unequivocal to our customer service.

9. Security of Personal Data

Your data is protected from unauthorised processing through appropriate technical and organisational measures. All your data is processed internally and confidentially by an authorised AB Metals FZCO employee.

10. Misuse of Services

In case of misuse of our website, especially in cases where we suspect that any punishable acts have occurred, personal data may be analysed, and when required, it can be forwarded to competent official authorities of the concerned third party.

11. Users

Our website is not intended for users under the age of 18, and we do not knowingly collect personal information from individuals under 18 years of age. If we determine during the collection process that a user is under the age of 18, we will not use or retain their personal information without obtaining the consent of their parent or legal guardian.

If we become aware that we have unintentionally collected personally identifiable information from a user under the age of 18, we will make reasonable efforts to remove such information from our records.

12. Changes

AB Metals FZCO reserves all the rights to modify the present Privacy Policy at any time and at its sole discretion. If required, the changes will be published on this webpage from time to time.

13. Data Protection Contacts

For all questions regarding the use of your data or any changes to or deletion of your data, please contact us:

AB Metals FZCO

IFZA Business Park, DDP

26409 - 001

Makani Number: A1- 3641379065

Dubai Silicon Oasis

Dubai, United Arab Emirates

Phone: +971 50 259 7330

E-mail: info@abmetals.co

Updated on April. 12, 2023